Who We Are
Eujen Travels and Tours Ltd ("Eujen Travels", "we", "us", "our") is a private limited travel company registered in Nigeria (RC No. 77800) with operations also serving Nigerians resident in Germany.
We are committed to protecting your personal data in accordance with the Nigeria Data Protection Regulation (NDPR) 2019 and, where applicable to our German operations, the EU General Data Protection Regulation (GDPR).
This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding it. It applies to all services offered through eujentravels.com and our offices.
Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, passport number | You directly |
| Contact Data | Email address, phone number, postal address | You directly |
| Travel Data | Itinerary details, flight preferences, hotel choices, visa category | You directly / Booking systems |
| Biometric & ID Data | Fingerprints, facial image, NIN, BVN (NIN/BVN enrolment only) | You directly (in-person) |
| Financial Data | Payment reference, transaction amounts (we do not store card numbers) | Payment processors |
| Technical Data | IP address, browser type, pages visited, cookies | Our website automatically |
| Communications | Emails, WhatsApp messages, enquiry form submissions | You directly |
We collect only the minimum data necessary for the stated purpose. You are not obligated to provide personal data, but some services cannot be delivered without it.
How We Use Your Data
We use personal data for the following purposes:
- Processing flight, hotel, cruise, and tour bookings on your behalf
- Providing visa advisory services and preparing documentation
- Enrolling you for NIN or BVN where you have requested this service
- Communicating with you about your booking, itinerary, or enquiry
- Processing payments and issuing receipts or invoices
- Sending travel updates, reminders, or service notifications
- Sending marketing communications (only with your explicit consent)
- Complying with legal obligations under Nigerian and German law
- Improving our website and service quality through analytics
We will never use your data for purposes incompatible with the reason it was originally collected.
NIN & BVN Enrolment
This section applies specifically to Nigerians in Germany using our certified NIN and BVN enrolment services. This data is treated with the highest level of care.
During NIN and BVN enrolment, we collect biometric data including fingerprints and facial images, along with identity documents. This is special category data under GDPR and is processed only on the basis of your explicit consent and in compliance with Nigerian government guidelines.
- Biometric data is transmitted securely and exclusively to NIMC (National Identity Management Commission) or CBN-authorised banking agents as required
- We do not store biometric data on our own servers beyond the enrolment session
- Identity documents are processed solely for verification and not retained after submission
- All processing complies with both NDPR 2019 and GDPR Article 9 (special category data)
You have the right to withdraw consent at any time prior to submission. Once biometric data has been transmitted to NIMC or CBN systems, deletion requests must be directed to those authorities.
Legal Basis (GDPR)
For clients in Germany, we rely on the following legal bases under GDPR Article 6:
| Purpose | Legal Basis |
|---|---|
| Fulfilling a booking or service request | Contract performance (Art. 6(1)(b)) |
| NIN / BVN enrolment | Explicit consent (Art. 6(1)(a) & Art. 9(2)(a)) |
| Marketing emails & newsletters | Consent (Art. 6(1)(a)) |
| Legal & regulatory compliance | Legal obligation (Art. 6(1)(c)) |
| Fraud prevention & security | Legitimate interests (Art. 6(1)(f)) |
| Website analytics | Legitimate interests (Art. 6(1)(f)) |
For Nigerian clients, processing is conducted in accordance with the NDPR 2019 and the Nigeria Data Protection Act 2023.
Data Sharing
We do not sell your personal data. We may share it with the following categories of third parties only as necessary to deliver our services:
- Airlines and hotels — to complete your booking
- Visa processing authorities — embassies, consulates, and immigration agencies
- NIMC / CBN-authorised agents — for NIN and BVN enrolment processing
- Payment processors — to handle transactions securely
- IT and communications providers — who support our website and email systems
- Legal and regulatory bodies — where required by law
All third-party partners are required to handle your data securely and in accordance with applicable data protection law. We do not share your data with advertisers or marketing companies without your explicit consent.
Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:
| Data Type | Retention Period |
|---|---|
| Booking & travel records | 7 years (tax and regulatory requirements) |
| NIN/BVN enrolment session data | Deleted after successful transmission to NIMC/CBN |
| Customer enquiries & communications | 3 years from last interaction |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Website analytics (cookies) | Up to 12 months |
| Payment transaction records | 7 years (financial regulations) |
After the applicable retention period, data is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal data. To exercise any of them, contact us at info@eujentravels.com.
We will respond to all requests within 30 days. We may need to verify your identity before processing a request.
Cookies
Our website uses cookies — small text files placed on your device — to ensure the site functions correctly and to understand how visitors use it.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Necessary | Essential for the website to function (login, consent preferences) | No |
| Functional | Remembers your preferences and supports sharing features | Yes |
| Analytical | Tracks visitor behaviour to improve our site (e.g. Google Analytics) | Yes |
| Advertisement | Delivers relevant ads based on your browsing activity | Yes |
You can manage cookie preferences via the cookie banner on our website or through your browser settings. Disabling certain cookies may affect site functionality.
Contact & Complaints
For any questions, data requests, or concerns about this Privacy Policy, please contact us directly:
If you are not satisfied with our response, you have the right to complain to a supervisory authority:
- Nigeria: National Information Technology Development Agency (NITDA) — nitda.gov.ng
- Germany: The data protection authority (Datenschutzbehörde) of the German state where you reside
We take all complaints seriously and aim to resolve them promptly and transparently.